ITOC Analyst

Job Description

ITOC Analyst

Derby, UK

Derby/Hybrid

An exciting opportunity has arisen for an experienced, dynamic individual to join Rolls-Royce in the role of ITOC Analyst . This is a demanding but rewarding role and you will be joining the team at a challenging and exciting time. You will provide 24x7x365 coverage of the R-R IT estate looking at event data for systems and clients. Daily checks are performed looking at IT health across the global estate. Support and where needed, supporting on Major Incident Management calls with the Ecosytem suppliers to ensure rapid recovery.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting, and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer:

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

What you will be doing:

• Take care of the ITOC ticket queue and allocated tickets.
• Be effective in detecting, triaging, escalating and tracking IT events through to resolution.
• Working closely with supporting third parties to ensure events have the correct ownership and are progressed to resolution.
• Management of daily IT Operation checklists, system schedules and service reports.
• Escalate and communicate service events in a timely, effective and professional manner.

Who we’re looking for

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. For this role you will need to demonstrate understanding of the appliable health and safety standards and we are looking for someone who is/has:

• Demonstrable service management experience and delivery of results in an operational or service delivery role.
• Validated experience of vendor management (with an operational and / or service delivery bias).
• Knowledge and experience of ITIL processes.
• Degree qualified or experience in a relevant discipline (SFIA L3).
• ITIL or similar qualification in Service Management.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

Job Category

Information Technology